Enhanced Customer Satisfaction
"Once you have read this book you will know exactly how to gain new business, keep your existing clients happy and have them referring new customers to you on a regular basis. ... Enhanced customer satisfaction always increases revenue."
John Rich
John Rich and Lucille Orr are the best-selling authors of “Networking Games – Making Profitable Connections”. Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.
Their advice is shared with you under the following Chapter headings:
Eye contact and smile,
Be calm and have fun, also relax and be comfortable,
Leave your problems at home and be in control,
Ask questions and wait for answers, above all make friends and be honest,
Compliment and remember them, also engage in their lives and projects,
Introduce yourself and others around you,
Give, be generous and go extra mile, also help and assist,
Know when to joke, what to say and how to say it, above all don't get angry with customers,
Be an expert in your field and act like you own the business,
Network with your customers and build a good relationship with your suppliers,
Discover the power of in-store product location guide.
John Rich is working as a Retail Customer Service consultant. What the Australian retailers need is John’s expertise in providing detailed stock locations, not only for the staff, but also for all the customers.
He is an excellent Customer Service Trainer and Motivator. When he was working in one store they gave away numerous Awards and Merit Pins and of course John and his team won more Pins and any of the other teams in that large department shopping complex.
John’s expertise in finance and engineering has given him the ability to develop systems that are simple to use and accurate. He knows how to manage stock and staff; motivating them to serve their customers properly.
This book provides an overview of John’s personal approach to creating repeat business from happy customers, their friends and families.
You can order your copy of "Enhanced Customer Satisfaction" on Amazon
John Rich
John Rich and Lucille Orr are the best-selling authors of “Networking Games – Making Profitable Connections”. Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.
Their advice is shared with you under the following Chapter headings:
Eye contact and smile,
Be calm and have fun, also relax and be comfortable,
Leave your problems at home and be in control,
Ask questions and wait for answers, above all make friends and be honest,
Compliment and remember them, also engage in their lives and projects,
Introduce yourself and others around you,
Give, be generous and go extra mile, also help and assist,
Know when to joke, what to say and how to say it, above all don't get angry with customers,
Be an expert in your field and act like you own the business,
Network with your customers and build a good relationship with your suppliers,
Discover the power of in-store product location guide.
John Rich is working as a Retail Customer Service consultant. What the Australian retailers need is John’s expertise in providing detailed stock locations, not only for the staff, but also for all the customers.
He is an excellent Customer Service Trainer and Motivator. When he was working in one store they gave away numerous Awards and Merit Pins and of course John and his team won more Pins and any of the other teams in that large department shopping complex.
John’s expertise in finance and engineering has given him the ability to develop systems that are simple to use and accurate. He knows how to manage stock and staff; motivating them to serve their customers properly.
This book provides an overview of John’s personal approach to creating repeat business from happy customers, their friends and families.
You can order your copy of "Enhanced Customer Satisfaction" on Amazon
